Frequently Asked Questions
If you have a question about the Waste Concern service the answer may already be in our FAQ list below.
If you have a question that is not covered in this section you are welcome to email it to firstname.lastname@example.org and we’ll try to answer it as quickly as we can.
Q: Are there any legal requirements around Waste Concern taking away my rubbish?
Waste Concern is an approved waste operator for the Environment Agency and the only legal requirement is the waste transfer note which confirms we will take and dispose of your waste in the correct way.
Q: I’ve heard about micro-chips in the lids of wheelie bins. Do Waste Concern bins have these?
No, we do not weigh your wheelie bins and we do not charge by weight.
Q: Is it true that household waste collections may be charged on a weight of bin basis?
Local councils are trying numerous ways to deal with waste and how much waste we produce; this is why they talk about the weight of bins. Waste Concern does not charge by weight, but by bin only.
Q: Can I use my normal council bin for Waste Concern collections?
No, unfortunately the council won’t allow it. The bin that you have is owned by the council and can’t be used for private collections. However, you can either buy or rent a Waste Concern branded bin and they come in two sizes, 1,100 litres and 240 litres, depending on your requirements.
Q: What can go in a Waste Concern wheelie bin?
Any household waste, and garden waste.
Q: Is there anything that can’t go in a Waste Concern wheelie bin?
Yes, hazardous waste, but this should not go into any household collection anyway. We can safely dispose of any hazardous waste you may have, please contact us for a quote.
Q: What should I do with rubbish that I want to recycle, such as cans and plastic bottles?
You don’t have to do anything other than put it into the wheelie bin and the recyclable materials will be reclaimed later. Everything goes into one bin, making your life easier. Our waste collections are then sorted and separated for recycling at the landfill site.
Q: How often will Waste Concern empty my wheelie bin?
As often as you like. You are charged per collection and you make the decision when that collection will be. Some customers opt for Waste Concern collections on alternate weeks to their council collection, but it is possible to have a daily collection if you wish.