If you have a question about the Waste Concern service the answer may already be in our FAQ list below. 

If you have a question that is not covered in this section you are welcome to email it to info@wasteconcern.co.uk and we’ll try to answer it as quickly as we can.

What are your Collection Terms & Conditions?

Can I use the normal council bin for Waste Concern collections?

What can go in the Waste Concern wheelie bin?

Is there anything that can’t go in the Waste Concern wheelie bin?

What should I do about the rubbish that I want to recycle like cans and plastic bottles?

How often will Waste Concern empty my wheelie bin?

Is there any legal requirement around Waste Concern taking away my rubbish?

I’ve heard about micro-chips in the lids of wheelie bins.  Do Waste Concern bins have those?

Is it true that household waste collections may be charged on a weight of bin basis?

Is it true that some council tips are going to start charging people to leave their rubbish even if they take it themselves?

Q: Can I use the normal council bin for Waste Concern collections?

A: No I’m afraid the council won’t allow it.  The bin that you have is owned by the council and can’t be used for private collections, however you can either buy or rent a Waste Concern branded bin and they come in two sizes, 1100 litre and 240 litre.

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Q: What can go in the Waste Concern wheelie bin?

A: Any household waste or garden waste.

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Q: Is there anything that can’t go in the Waste Concern wheelie bin?

A: Yes, hazardous waste, but that should not go into a household collection anyway.

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Q: What should I do about the rubbish that I want to recycle like cans and plastic bottles?

A: You don’t have to do anything other than put it into the wheelie bin and the recyclable materials will be reclaimed later. The Waste Concern collections are sorted and separated for recycling at the landfill site. 

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Q: How often will Waste Concern empty my wheelie bin?

A: As often as you like.  You are charged per collection and you can make the decision when that collection will be.  Some customers opt for Waste Concern collections on alternate weeks to the council collection but it is possible to have a daily collection if you wish.

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